Nutzungsbedingungen

Welcome to hokasale.uk. These Terms of Use explain the conditions that apply when you access, browse, or interact with our website. They are intended to help visitors understand their responsibilities, the permitted use of website content, the operation of online features, and the standards that apply when using our services.

hokasale.uk provides an online shopping environment featuring HOKA footwear, running shoes, trainers, sportswear, clothing, and related accessories for customers in the United Kingdom. By using our website, you agree to comply with these Terms of Use and all applicable laws and regulations.

Please read these terms carefully before continuing to use the website. If you do not agree with them, you should discontinue use of the website. These Terms of Use apply alongside our Privacy Policy, Cookie Policy, Terms of Sale, Returns and Refunds Policy, and other relevant website policies.

Nothing in these terms is intended to exclude or restrict any statutory right or legal protection that cannot lawfully be excluded or restricted under UK law.

1. Purpose and Scope of the Website

hokasale.uk is designed to provide visitors with access to product information, online shopping features, and customer support resources relating to footwear and associated products.

The website may contain product listings, photographs, descriptions, prices, size and colour options, promotional information, navigation features, and links to relevant policies.

Visitors may use these features to explore the available collections, compare products, review purchasing information, and decide whether to place an order.

These Terms of Use govern general access to and use of the website. Purchases made through the website are also subject to the applicable Terms of Sale and other purchase-related policies.

Where a particular feature has additional conditions, those conditions will apply alongside these terms to the extent that they are consistent with applicable law.

2. Acceptance of These Terms

By accessing or using hokasale.uk, you acknowledge that you have had the opportunity to read these Terms of Use.

Your continued use of the website must comply with the conditions described here and the laws applicable to your activities.

If you use the website on behalf of another person or organisation, you are responsible for ensuring that you are authorised to act on their behalf and that your use complies with these terms.

Some website activities, including placing orders, submitting enquiries, or using optional features, may require additional information or separate agreement to relevant conditions.

Acceptance of these Terms of Use does not, by itself, create a purchase contract. Any contract for products is governed by the applicable ordering process and Terms of Sale.

3. Eligibility and Lawful Use

You may use hokasale.uk only where your use is lawful and consistent with these terms.

You must not use the website in a way that violates applicable legislation, infringes another person’s rights, interferes with the operation of our services, or creates an unreasonable risk to other users.

If you are under 18, you should use purchasing features only with the involvement or permission of a parent or guardian where required by law. You must not misrepresent your age or authority when using the website.

You are responsible for ensuring that your activities comply with any laws or restrictions applicable to you.

We reserve the right to take reasonable and lawful measures where website activity appears to breach these terms or threatens the security, availability, or proper operation of our services.

4. Website Access and Availability

We aim to keep hokasale.uk accessible and functional, but we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable because of maintenance, software updates, technical faults, hosting issues, security measures, or circumstances outside our reasonable control.

Certain features may also be modified, suspended, or discontinued as the website develops.

Where reasonably practicable, we aim to address significant technical issues and restore affected services within an appropriate period.

Temporary unavailability does not automatically affect the validity of an order or remove any obligation that already exists under a binding contract.

If you experience a problem accessing a product page or completing an online action, you may contact customer support through the contact options published on hokasale.uk.

5. Acceptable Use of Website Features

Visitors are expected to use website features responsibly and for their intended purposes.

Permitted activities include browsing product listings, reviewing publicly available information, using normal navigation features, and contacting customer support about relevant matters.

You must not misuse forms, checkout functions, search features, or other interactive elements.

Prohibited activities include submitting knowingly false information, attempting to bypass access restrictions, interfering with other visitors’ use of the website, or using automated processes in a manner that disrupts normal operation.

You must not use the website to distribute unlawful material, impersonate another person, or attempt to obtain information that you are not authorised to access.

We may investigate activity that reasonably appears to violate these conditions and take proportionate steps to protect the website and its users.

6. Prohibited Technical Activities

You must not attempt to damage, disrupt, compromise, or gain unauthorised access to hokasale.uk or its underlying systems.

Prohibited conduct includes:

• Attempting to access restricted systems, administrative areas, or data without permission.
• Introducing malicious code, harmful software, or files intended to disrupt website operations.
• Conducting denial-of-service attacks or deliberately overloading website infrastructure.
• Attempting to interfere with authentication, security controls, or access restrictions.
• Using automated tools to extract information in a way that breaches applicable law, these terms, or technical restrictions.
• Testing or scanning systems for vulnerabilities without appropriate authorisation.
• Attempting to access another user’s personal information or order records without permission.

Nothing in this section prevents lawful security research conducted with appropriate authorisation or any activity that cannot lawfully be restricted.

Where we identify a credible security concern, we may take reasonable measures to protect our systems and may refer suspected unlawful activity to the relevant authorities where appropriate.

7. Product Information and Website Content

We aim to make product descriptions, photographs, specifications, prices, and other website information useful and understandable.

However, online information may occasionally contain errors, omissions, formatting issues, or outdated details.

Product availability, size options, colours, and specifications may change as listings are updated.

Visitors should review the current information displayed on the relevant product page before making a purchasing decision.

If you notice information that appears incorrect or inconsistent, please contact us so that it can be reviewed.

Nothing in this section permits us to disregard a binding contract or avoid a legal responsibility where applicable law requires otherwise.

8. No Guarantee of Individual Product Suitability

The website provides product information to help customers explore footwear and related products, but it cannot determine every individual’s needs or preferences.

Factors such as foot shape, preferred fit, intended activity, personal comfort, and clothing preferences may affect whether a product is suitable for a particular person.

Visitors should consider their own requirements and review the information supplied with the relevant listing.

Where a product description includes technical or performance information, it should be considered in the context in which it is presented.

General website content is not a substitute for individual professional advice where such advice is necessary.

This section does not limit statutory rights concerning goods that fail to meet the requirements of applicable consumer law.

9. Intellectual Property Rights

The website and its content may include text, graphics, page layouts, photographs, icons, design elements, and other materials protected by copyright, trade mark, database, or other intellectual property laws.

Unless otherwise indicated, these materials must not be copied, reproduced, republished, modified, distributed, or commercially exploited without the appropriate authorisation, except where permitted by law.

You may view and use website content for personal, non-commercial browsing and lawful purchasing decisions.

You must not remove ownership notices, misrepresent the origin of content, or present website materials as your own work.

Product names, logos, and other third-party marks may belong to their respective rights holders. Their appearance on the website does not, by itself, establish ownership or authorisation beyond what is expressly stated.

If you believe that material on hokasale.uk infringes your intellectual property rights, please contact us with sufficient information to identify the material and explain the concern.

10. Restrictions on Automated Data Collection

The information displayed on hokasale.uk is intended for ordinary browsing and legitimate shopping activities.

You must not use scraping tools, bots, crawlers, or similar automated methods to collect substantial amounts of website information in a way that violates these terms, applicable law, intellectual property rights, or relevant technical restrictions.

You must not use automated methods to overload the website, circumvent access controls, interfere with product availability systems, or obtain information that is not publicly accessible.

Automated access may be permitted where we have expressly authorised it or where applicable law provides a relevant right.

Nothing in this section is intended to restrict lawful activities such as search engine indexing carried out in accordance with applicable rules or any activity that cannot lawfully be restricted.

We may take proportionate technical measures to protect website functionality and prevent abusive automated activity.

11. User-Submitted Information and Communications

Visitors may be able to submit information through contact forms or other website communication channels.

You are responsible for ensuring that information you submit is accurate to the best of your knowledge and does not unlawfully infringe another person’s rights.

You must not submit threatening, abusive, fraudulent, defamatory, unlawful, or deliberately misleading material.

You should not include sensitive personal information that is unnecessary for your enquiry, such as passwords, full payment card details, security codes, or authentication codes.

Information submitted through the website may be processed in accordance with our Privacy Policy for purposes such as answering enquiries, administering orders, investigating complaints, or meeting legal obligations.

If a communication contains information relevant to an existing purchase, we may retain an appropriate record to handle the matter and maintain necessary business records.

12. Website Security and Account Information

Where the website provides account-related features, you must keep any applicable login credentials confidential and take reasonable steps to prevent unauthorised access.

You must not use another person’s account or credentials without permission.

If you believe that your account or personal information has been accessed without authorisation, contact us promptly through the published support channels.

We may take reasonable steps to protect the website, including restricting access to affected features or requesting appropriate verification where justified.

Not every shopping feature necessarily requires a customer account. Where no account is required, you remain responsible for providing accurate information when submitting an order or enquiry.

Our handling of personal information associated with security incidents is governed by applicable law and our Privacy Policy.

13. External Links and Third-Party Services

hokasale.uk may contain links to third-party websites or services, including payment providers, delivery tracking pages, or other external resources.

These links are provided for convenience or to support a particular website function.

Third-party websites may operate under their own terms, privacy notices, security arrangements, and service conditions.

We do not control the content or availability of every external service and cannot guarantee its accuracy, security, or continued operation.

Before providing information to a third party, you should review the relevant website’s terms and privacy information.

The presence of an external link does not automatically mean that we endorse every product, service, statement, or practice associated with that website.

If you encounter a suspicious link or believe an external page is being misrepresented as part of hokasale.uk, please notify us.

14. Cookies and Similar Technologies

The website may use cookies and similar technologies to support essential functionality, remember preferences, understand website performance, or provide optional features where enabled.

Different technologies may serve different purposes and may be subject to different legal requirements.

Where consent is required for non-essential cookies or similar technologies, the relevant technologies should be activated only in accordance with the applicable consent rules.

You can review the information provided in our Cookie Policy to understand the categories of technologies used and the available methods for managing your preferences.

Browser settings may also allow you to block or delete certain cookies. However, disabling some technologies may affect website functionality.

Our use of cookies and related personal information is also subject to applicable UK privacy and data protection legislation.

15. Privacy and Personal Data

Your use of hokasale.uk may involve the processing of personal information, including information supplied through forms, checkout, customer support, and website technologies.

We aim to process personal information in accordance with applicable UK data protection law.

The purposes and lawful bases for processing, categories of recipients, retention arrangements, and individual rights are explained in our Privacy Policy.

You should review that policy if you want to understand how information may be used or how to exercise your data protection rights.

Nothing in these Terms of Use constitutes unrestricted consent to personal data processing where consent or another lawful basis is required.

16. Website Recommendations and General Information

Information displayed on the website is intended to assist visitors in browsing products and understanding the available shopping options.

Unless expressly stated otherwise, general website content should not be interpreted as a personalised guarantee that a particular product will meet an individual’s expectations or intended use.

Product descriptions, sizing information, and other details should be reviewed in conjunction with the specific listing and any relevant product information supplied.

Customers remain responsible for selecting products that meet their preferences, subject to any statutory rights that apply.

If a product does not conform to the contract or fails to meet applicable legal requirements, those rights are not removed by this section.

17. Limitation of Website-Related Liability

We aim to maintain useful and reliable website services, but certain technical interruptions or inaccuracies may occur.

To the extent permitted by law, we are not responsible for losses arising solely from a visitor’s misuse of the website, unauthorised interference by third parties, or reliance on information that has been clearly identified as provisional or subject to change.

This provision does not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.

Nothing in these Terms of Use limits a consumer’s statutory rights concerning products purchased through the website.

Any assessment of liability will depend on the circumstances and the applicable legal requirements.

18. Suspension or Restriction of Access

We may take reasonable steps to restrict or suspend access to particular website features where necessary to protect security, investigate suspected misuse, carry out maintenance, comply with legal obligations, or prevent disruption.

Where reasonably practicable, we aim to take proportionate action based on the circumstances.

Examples may include restricting automated traffic, temporarily disabling a compromised feature, or blocking activity that presents a credible risk to website security.

Any action affecting access will remain subject to applicable law and any contractual obligations already in place.

A restriction on website access does not automatically cancel an existing purchase contract or remove rights that have already arisen.

If you believe that access has been restricted incorrectly, you may contact customer support to request a review.

19. Changes to Website Features

We may update the layout, navigation, product categories, technical components, or other features of hokasale.uk as the website develops.

Changes may be introduced to improve usability, address security issues, correct errors, or maintain compatibility with supported devices and browsers.

A feature may occasionally be unavailable during maintenance or may be replaced by an alternative function.

We aim to ensure that material changes affecting existing contractual rights are handled in accordance with the applicable terms and law.

The availability of a particular website feature is not guaranteed indefinitely unless a separate binding agreement states otherwise.

20. Changes to These Terms of Use

We may revise these Terms of Use to reflect changes in our website, services, operating procedures, or legal obligations.

The current version will be published on hokasale.uk.

We encourage visitors to review these terms periodically, particularly if they use the website regularly.

Where a change requires additional notice or agreement under applicable law, we will take the steps required in the relevant circumstances.

A revised version will not automatically alter a binding purchase contract or remove a statutory right that has already arisen.

21. Complaints and Reporting Misuse

If you experience a problem while using hokasale.uk, or believe that website content or activity breaches these terms, please contact us through the support options published on the website.

Where possible, identify the relevant page or feature and provide a clear description of the issue.

If your concern relates to intellectual property, security, privacy, or misuse of personal information, please explain the nature of the concern so that it can be directed to the appropriate review process.

We aim to assess reports fairly and take appropriate action where necessary.

For privacy complaints, you may also have the right to contact the Information Commissioner’s Office. For consumer disputes, independent UK consumer advice may be available depending on the circumstances.

Nothing in this section prevents you from exercising any legal right available to you.

22. Governing Law and Jurisdiction

These Terms of Use are intended primarily for visitors using hokasale.uk in the United Kingdom.

The interpretation and enforcement of these terms will be subject to the applicable laws and any mandatory consumer protection rules relevant to the circumstances.

Nothing in this section is intended to deprive a consumer of a protection available under mandatory law or to restrict access to a court where such a restriction would be unlawful.

If a dispute arises concerning website use, the relevant legal rules will determine the rights and obligations of the parties.

23. Severability

If any provision of these Terms of Use is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The affected provision will be interpreted or limited only to the extent necessary to address the relevant legal issue, where permitted.

This section does not authorise us to rewrite a provision in a way that removes a consumer protection that must legally remain available.

24. No Waiver

If we do not immediately enforce a provision of these Terms of Use, this does not necessarily mean that we waive our right to rely on it later.

Any waiver must be assessed according to the relevant circumstances and applicable law.

Nothing in this section affects rights that cannot lawfully be waived or restricted.

25. Contact and Website Enquiries

If you have questions about these Terms of Use, website functionality, permitted activities, or a concern about the use of our services, please use the contact options published on hokasale.uk.

Please explain the issue clearly and include the relevant page or feature where appropriate.

If your enquiry concerns an existing purchase, include your order reference where necessary, but do not send passwords, full payment card details, security codes, or one-time authentication codes.

We aim to review website-related enquiries and provide relevant information about the appropriate next steps.

26. Our Approach to Responsible Website Use

At hokasale.uk, we aim to provide a useful online environment where visitors can explore HOKA footwear, running shoes, trainers, sportswear, clothing, and accessories while accessing relevant shopping information.

Responsible website use helps protect the availability of our services, the privacy of customers, and the rights of content owners.

We encourage visitors to use website features lawfully, respect intellectual property, submit accurate information, and avoid actions that interfere with other users or the operation of the website.

We also aim to present website policies clearly and handle enquiries in accordance with applicable requirements.

Thank you for visiting hokasale.uk. We appreciate your interest and aim to maintain a practical, secure, and accessible online shopping experience for customers in the United Kingdom.