Options de paiement

At hokasale.uk, we aim to provide a clear and convenient payment experience for customers purchasing HOKA running shoes, trainers, walking footwear, sportswear, clothing, and related accessories in the United Kingdom.

This Payment Options Policy explains how payments are submitted, how transactions are authorised, what customers should check before completing checkout, and what to do if a payment is declined, delayed, duplicated, or refunded. It also covers payment security, transaction verification, billing information, and the handling of payment-related enquiries.

Our objective is to make the payment process understandable from the moment you review your shopping basket until your order has been confirmed. All payment arrangements are subject to the options displayed at checkout, the applicable terms of the relevant payment provider, and UK consumer protection requirements.

1. Available Payment Methods

The payment methods available on hokasale.uk are displayed during checkout. Depending on the payment services supported at the time of purchase, these may include eligible debit cards, credit cards, digital wallets, or other electronic payment options.

The availability of a particular method may depend on the payment provider, transaction requirements, and the information entered during checkout.

Customers should select a payment option that is supported by the website and follow the instructions provided by the relevant payment interface.

We do not guarantee that every payment method will be available for every order. A provider may temporarily suspend a service, decline a transaction, or require additional verification before payment can proceed.

Before submitting your order, please review the payment options presented on the checkout page and confirm that your chosen method is suitable for the transaction.

2. Prices and the Total Amount Payable

Product prices are displayed on the relevant product pages. Before completing a purchase, customers should review the checkout summary to confirm the total amount payable.

The final amount may depend on the products selected, quantities, applicable discounts, delivery arrangements, and any taxes or charges that must be disclosed.

Where a promotional code or eligible discount is available, the checkout summary should show the applicable adjustment before the order is submitted.

If the displayed total differs from what you expected, please review your shopping basket and the relevant offer conditions before proceeding.

If a discrepancy remains, contact customer support through the options published on hokasale.uk rather than completing a transaction that you do not understand.

We aim to present prices and payment information clearly. Any issue involving an incorrect price will be assessed in accordance with the circumstances, the contractual arrangements, and applicable law.

3. Paying by Debit or Credit Card

Where card payments are supported, customers may be able to pay using an eligible debit or credit card accepted by the checkout provider.

To complete a card transaction, you may be asked to enter the information requested by the secure payment interface. The payment provider or card issuer may also request additional authentication.

Please check that the information entered is accurate and that your card is valid and authorised for the intended transaction.

A payment may be declined if the card has expired, the available funds or credit are insufficient, the issuer applies a security restriction, or the provider cannot complete the required authorisation.

A declined payment does not necessarily mean that an order has been successfully placed.

If your payment is declined, check the message displayed during checkout and contact your card issuer if further information is required. You may also choose another payment method if one is available and appropriate.

4. Digital Wallets and Alternative Electronic Payments

If supported at checkout, digital wallets or other electronic payment services may provide an alternative to entering card information directly into the checkout form.

These services may use information already stored within the customer’s wallet account and may require authentication through the provider’s own interface.

The information displayed during the payment process will explain the steps required to authorise the transaction.

Availability may depend on the device, browser, account configuration, location, and provider requirements.

Customers using a third-party payment service should ensure that they understand the amount being authorised and the account from which payment will be made.

The provider’s own terms may govern certain aspects of the payment service, including authentication, account access, and transaction notifications.

5. When Is Payment Taken?

The timing of payment depends on the payment method and the transaction process used by the checkout provider.

Some transactions may be authorised before an order is accepted or processed, while others may be completed as part of the checkout process.

An authorisation and a completed charge are not necessarily the same thing. A pending transaction shown by your bank may represent an authorisation that has not yet become a final payment.

The order information displayed during checkout and in subsequent communications should be reviewed to understand the status of your purchase.

If your bank shows a pending amount but your order confirmation is unclear, avoid making repeated payments until you have checked the transaction status.

If necessary, contact customer support with your order reference and consult your bank or payment provider for further details.

6. Payment Authorisation and Verification

Payment providers and financial institutions may carry out verification checks before approving a transaction.

These checks may involve confirming the validity of the payment method, requesting additional authentication, or assessing whether a transaction requires further review.

For card payments, the process may include security measures such as authentication under the applicable payment regulations and the card issuer’s procedures.

A transaction may remain pending while these checks are completed.

If additional action is required, follow the instructions presented through the legitimate payment interface or provided directly by your payment provider.

For your protection, do not disclose your banking password, full card security details, or one-time authentication code through ordinary customer support messages.

If you are uncertain whether a payment request is genuine, stop and verify it through the payment provider’s official channel before continuing.

7. Payment Confirmation and Order Acceptance

After submitting payment, customers may receive an on-screen message or email confirming that the order details have been received.

The precise meaning of a payment confirmation depends on the information supplied by the payment provider and the order process.

A successful payment notification does not necessarily mean that the parcel has already been prepared or dispatched.

Likewise, an order acknowledgement may confirm receipt of the order without representing final acceptance where the checkout terms specify a separate acceptance stage.

Customers should retain their order confirmation and any transaction reference for future enquiries.

If payment appears to have succeeded but no order confirmation is received, check your email folders and review your account or payment information where available.

If you remain uncertain whether the purchase was completed, contact customer support before submitting another order.

8. Declined or Unsuccessful Payments

A payment may fail for several reasons, including incorrect payment details, insufficient available funds, an expired card, a security restriction, a connection problem, or a decision by the payment provider.

If a payment is unsuccessful, the checkout page may display an error message or instructions explaining what to do next.

Please review the information carefully before trying again.

If the transaction appears to be pending despite an unsuccessful checkout, check with your bank or payment provider to determine whether an authorisation has been placed.

Repeated attempts may create additional pending authorisations, depending on the payment method.

If you cannot resolve the issue, contact customer support with the relevant order details. Do not send full card numbers, security codes, passwords, or authentication codes.

We cannot override a payment provider’s decision to decline a transaction, but we can review the order information available to us and explain the next steps.

9. Duplicate Payments and Multiple Transactions

If you believe that you have been charged more than once for a single order, please review your order confirmation and transaction history before taking further action.

In some cases, multiple entries may include pending authorisations rather than separate completed charges. The final treatment depends on the payment method and the relevant financial institution.

If you identify what appears to be a duplicate completed payment, contact customer support with your order number, transaction dates, and any relevant references that can safely be shared.

We will review the information available and determine whether further investigation or a refund is appropriate.

You may also need to contact your bank or payment provider to clarify the status of the transactions.

Please avoid sending complete payment card information through email or other ordinary support channels.

10. Billing Information and Accuracy

Customers should provide accurate information during checkout, including the billing details requested by the payment service.

Incorrect information may prevent a transaction from being authorised or may result in a request for additional verification.

Before submitting an order, review the billing details and confirm that the selected payment method belongs to you or that you are otherwise authorised to use it.

You must not use another person’s payment method without permission.

If you discover an error after submitting your order, contact customer support promptly. Whether a correction can be made depends on the transaction status and the information that can lawfully be amended.

We may need to verify relevant details before discussing a payment or making changes to an order.

11. Payment Security and Protection of Information

We recognise that customers need confidence when providing payment information online.

Payments made through hokasale.uk may be handled by third-party payment providers that operate their own security and authentication systems.

Depending on the payment method and checkout configuration, sensitive card details may be entered directly into a provider’s payment interface rather than being made available to the website itself.

We aim to use appropriate technical and organisational measures to protect information processed through our online store and to work with relevant service providers under appropriate arrangements.

However, no online transaction or electronic transmission can be guaranteed to be completely risk-free.

Customers should use trusted devices and secure internet connections where possible, keep their payment credentials confidential, and avoid making transactions through suspicious links.

If you suspect unauthorised use of your payment method, contact your bank or card issuer immediately. Please also notify us if the suspected transaction relates to an order placed on hokasale.uk.

12. Currency and Exchange Rates

Prices for UK customers are generally presented in pounds sterling (GBP), unless the website clearly indicates another currency.

If a payment method or financial institution processes a transaction in a different currency, the final amount shown on the customer’s statement may be affected by exchange rates or fees applied by that institution or provider.

Such charges depend on the terms of the relevant financial service and may not be controlled by hokasale.uk.

Before completing payment, customers should review the currency displayed at checkout and any conversion information presented by the payment service.

If the amount on your statement differs from the order total, first check whether the difference relates to currency conversion, a separate bank charge, a pending authorisation, or another transaction.

For questions about charges imposed directly by a bank or card issuer, please contact that institution.

13. Discount Codes and Promotional Adjustments

If a discount code or promotional offer is available, its eligibility requirements should be reviewed before payment.

Some offers may apply only to selected products or require a minimum purchase value. Others may have restrictions on combining codes or using a discount more than once.

Where a code is accepted, the relevant adjustment should be reflected in the order summary before the purchase is submitted.

If a discount does not appear as expected, review the offer conditions and the products in your basket.

If you believe an eligible discount has been applied incorrectly, contact customer support and explain the issue before completing payment where possible.

If a discrepancy is discovered after the order has been placed, we will review the circumstances and the applicable offer terms.

Promotional conditions do not override mandatory consumer rights or applicable legal requirements.

14. Refunds to the Original Payment Method

Where a refund is due, it will generally be returned to the original payment method unless another arrangement is expressly agreed and permitted by law.

This approach helps ensure that the refund is associated with the relevant purchase and reduces the risk of unauthorised redirection of funds.

The refund process may involve the payment provider, bank, card issuer, or digital wallet used for the original transaction.

Once a refund has been initiated, the time required for the funds to appear may vary according to the relevant provider.

If you have received confirmation that a refund has been processed but cannot see the amount in your account, check your transaction history and contact the relevant financial institution if necessary.

If the refund remains unclear, contact customer support with your order number and refund reference, where available.

The applicable legal deadline for a refund takes precedence over any general processing estimate.

15. Refunds Following Returns or Cancellation

Refunds may arise when an order is cancelled, eligible goods are returned, a payment is duplicated, or another circumstance gives rise to a refund entitlement.

The applicable procedure depends on the reason for the refund and the terms governing the transaction.

For statutory cancellation of eligible distance purchases, UK consumer law generally requires reimbursement without undue delay and within the relevant statutory deadline. In certain circumstances, reimbursement for goods may be withheld until the goods have been received back or evidence of their return has been supplied, whichever occurs first.

Where a product is faulty or misdescribed, different statutory remedies and procedures may apply.

Our voluntary returns service provides 30-day free returns for eligible purchases, subject to the conditions in our Returns and Refunds Policy.

Customers should follow the relevant instructions so that the return or cancellation can be identified and processed appropriately.

16. Payment Disputes and Unrecognised Transactions

If you do not recognise a transaction that appears to relate to hokasale.uk, check your order records and contact customer support for clarification.

Provide the transaction date, amount, and any reference that can safely be shared. Do not send full card details or banking credentials.

If you believe the transaction is fraudulent or unauthorised, contact your bank or card issuer immediately. Your financial institution can explain its process for investigating the transaction and protecting your account.

We will review the information available to us and cooperate with legitimate enquiries where appropriate.

A transaction dispute, chargeback, or payment investigation may involve procedures controlled by the relevant financial institution or payment network.

Nothing in this policy is intended to restrict a consumer’s legal rights concerning unauthorised payments or other payment-related protections.

17. Third-Party Payment Providers

Payment services used during checkout may be provided by independent organisations.

These providers may process payment details, authenticate transactions, detect suspicious activity, and communicate transaction results to the website.

Their services may be governed by separate terms, privacy notices, and security procedures.

The information collected and the responsibilities of each provider depend on the payment method and how the service is integrated.

We encourage customers to review the relevant provider’s terms when using a third-party payment service, particularly if the provider requires account registration or additional verification.

Our Privacy Policy explains more generally how personal information associated with payment processing may be handled.

18. Payment Errors and Technical Interruptions

A technical interruption may occur while a transaction is being submitted or processed.

For example, a browser may stop responding, a payment page may fail to load, or a confirmation message may not appear even though the payment provider has begun processing the transaction.

If this happens, check whether an order confirmation has been received and review the transaction status through your payment provider.

Do not immediately submit another payment if the original transaction may still be processing.

If you cannot determine the outcome, contact customer support with the relevant order information.

We will review the available records and explain the next steps where reasonably practicable.

The handling of any resulting payment or order issue will depend on the transaction status, contractual arrangements, and applicable law.

19. Payment Information and Privacy

Information connected with payments may include transaction references, payment status, order totals, refund records, and other details needed to administer a purchase.

Depending on the payment method, the provider may also process additional information to complete authentication or prevent fraud.

We aim to use personal information for appropriate purposes, such as processing orders, reconciling transactions, investigating payment issues, and complying with legal obligations.

Information may be shared with payment providers and other relevant service providers where necessary and lawful.

Our Privacy Policy explains the lawful bases for processing, relevant data-sharing arrangements, retention practices, and the rights available to individuals under UK data protection law.

Customers should avoid providing unnecessary confidential information when requesting payment assistance.

20. Failed Orders and Payment Reconciliation

If a transaction fails but a pending amount appears on your bank statement, the amount may relate to a temporary authorisation rather than a completed charge.

The release of such an authorisation depends on the payment provider and financial institution.

If an order was not created or confirmed, review your order information and contact customer support if you need help establishing whether a purchase was completed.

If a completed payment relates to an order that cannot be fulfilled, any refund due will be handled in accordance with the applicable terms and legal requirements.

We aim to review payment and order records carefully to help distinguish unsuccessful transactions, pending authorisations, and completed payments.

21. Payment Fraud and Unauthorised Activity

Customers must use payment methods lawfully and must be authorised to use the payment account or card submitted during checkout.

We may rely on payment-provider verification and other appropriate security measures to help protect transactions.

Where a transaction appears suspicious, additional checks or a temporary processing delay may occur.

We may take reasonable steps to investigate suspected fraud or unauthorised use, subject to applicable law and contractual obligations.

If you believe someone has used your payment information without permission, contact your bank or card issuer immediately and follow its security advice.

You should also notify us if the matter relates to an order placed through hokasale.uk.

22. Changes to Payment Options

The payment services available on hokasale.uk may change as providers, technical arrangements, or operational requirements change.

A payment method that was previously available may occasionally become unavailable or may be subject to new verification requirements.

The options displayed at checkout are the relevant reference for the transaction being placed.

Where a service is unavailable, customers may select another supported payment method if one is offered.

We aim to provide clear information about the available options and to handle payment-related issues in accordance with the applicable contractual terms and legal requirements.

Any changes to this policy will be published on hokasale.uk.

23. Contact Us About Payments

If you have questions about accepted payment methods, an unsuccessful transaction, a duplicate charge, a refund, or another payment-related matter, please use the customer support contact options published on hokasale.uk.

To help us investigate, include your order number, the transaction date, the amount involved, and any relevant payment reference that can safely be shared.

Please explain the issue clearly and state whether the transaction appears pending, completed, declined, or refunded.

Never send full payment card numbers, card security codes, banking passwords, or one-time authentication codes through ordinary support messages.

If the issue concerns a potentially unauthorised payment, contact your bank or card issuer promptly as well.

We aim to review payment enquiries and explain the relevant next steps based on the information available.

24. Updates to This Payment Options Policy

We may revise this policy when payment services, checkout procedures, website features, or legal requirements change.

The latest version will be published on hokasale.uk.

Customers should review the payment information presented at checkout before submitting an order, particularly when a new payment method or verification procedure is displayed.

An update to this policy does not automatically alter an existing contract or remove any statutory right that has already arisen.

Where mandatory UK legal requirements apply, those requirements take precedence over any inconsistent provision in this policy.

25. Our Commitment to Clear Payment Practices

At hokasale.uk, we aim to make payment arrangements clear, protect payment-related information appropriately, and provide practical guidance when a transaction does not proceed as expected.

We recognise that customers need to understand the total amount payable, the status of a transaction, the available payment methods, and the procedure for resolving payment or refund questions.

By reviewing the checkout summary, using supported payment services, and retaining order confirmations, customers can help ensure that payment enquiries are easier to investigate.

Thank you for shopping with hokasale.uk. We aim to support a straightforward and secure payment experience while respecting the consumer protections and payment-related rights available under UK law.